Return & Refund Policy

Returns & Exchanges

• Return or exchange requests must be submitted within 30 days of delivery.
• To request a return or exchange, please contact our customer support team at supportglowandgobeauty@gmail.com with your order number and reason for the request.
• Please do not send any items back without contacting us first. Once your return or exchange is approved, our team will provide you with the appropriate return instructions.
• Items returned without prior approval may not be accepted.

Return Conditions

• To be eligible for a return, items must be in their original condition and packaging, when applicable.
• Items that are damaged, altered, excessively used, or show signs of misuse may not be eligible for a refund or exchange.
• For health and hygiene reasons, certain personal care or beauty products may not be eligible for return once opened or used.
• Proof of purchase or your order number may be required.

Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
• Original shipping charges are non-refundable.
• We recommend using a trackable shipping method when returning your order. Glow & Go Beauty is not responsible for return packages that are lost or damaged in transit.

Refunds

• Once your return is received and inspected, we will notify you of the approval or denial of your refund.
• If approved, your refund will be issued to your original payment method.
• Please allow approximately 5–10 business days for the refund to be processed after approval. Additional processing time may depend on your bank or payment provider.
• If a refund to the original payment method cannot be completed, store credit may be issued for the applicable amount.

Exchanges

• If you would like to exchange an eligible item, please contact supportglowandgobeauty@gmail.com.
• Exchanges are subject to product availability.
• If the replacement item costs more than the original item, you may be responsible for paying the difference. If the replacement item costs less, the applicable difference may be refunded.

Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at supportglowandgobeauty@gmail.com.
• Please include your order number and photos of the item so we can review the issue and assist you.
• We will work with you to resolve the issue as quickly as possible.

Non-Returnable Items

• Opened or used personal care or beauty products
• Gift cards
• Final sale or clearance items
• Customized or personalized products
• Items damaged due to misuse or improper care
• If you are unsure whether your item is eligible for return, please contact us before sending anything back.

Order Cancellations

• Orders begin processing shortly after they are placed, so we cannot guarantee that an order can be canceled or changed once submitted.
• If you need to request a cancellation or make a change to your order, please contact supportglowandgobeauty@gmail.com as soon as possible.
• If your order has already been processed or shipped, you may request a return after it has been delivered, subject to the terms of this policy.

Contact Us

For questions regarding returns, refunds, exchanges, or your order, please contact: